Frequently Asked Questions

General

– Can I buy from you?

We are a wholesale distribution company, selling business to business- we do not sell to the public or to non-profit organizations.  To register, we require a Wisconsin Sellers Permit number.  All customers must be approved and establish an account before purchases can be made.

– Do I need to register?

Yes, all customers must complete our R&M Customer Registration Form and provide applicable tax information.  Customers must reconfirm their registration with each visit.

– Will I pay sales tax?

Because we are wholesale, we do not charge sales tax.  It is your responsibility to collect sales tax and to remit it to the state.  However, we must tax certain items that the State of Wisconsin has deemed for internal use and not eligible for resale.

Delivery

– What are my delivery options?

We offer deliver Monday through Friday to Southeastern Wisconsin with our own fleet of trucks.  Our delivery range is approximately 100 miles from Milwaukee.  Our endpoints are Kenosha to the South, Madison to the West and Appleton & Green Bay to the North.  We service the remainder of the state with Dunham Express.  We offer service with Federal Express and UPS for the remainder of the country.

– What are your delivery charges?

Local deliveries are $9.95 with no minimums and state deliveries are $14.95 with no minimums.

– When do your deliveries leave?

Monday through Friday, our local deliveries depart at 10:00am.  Our state deliveries depart at 11:00am on Monday and 9:00 am Tuesday through Friday.

– What are my delivery options?

Our R&M trucks deliver throughout Southeastern Wisconsin, Dunham Express delivers throughout the remainder of Wisconsin and Federal Express (for fresh flowers) and UPS (for supplies) provide deliveries across the United States.

 Product

– How do I place an order?

If you are in the Milwaukee area, please visit us at our location downtown.  You may also call, fax or email your order.

– How early should I order my fresh flowers?

The earlier the better!  While we do carry a fully stocked cooler at all times for daily purchases, our inventory is constantly changing.  If you have specific floral needs or large events, we strongly encourage you to order at least two weeks in advance.  The more time we have to source your product, the better.

– Do you have a minimum order?

No, there is no minimum order.

What is your return/credit policy?

We stand behind our product!  If any product is inferior, credit requests must be made within 48 hours of receipt of product and should be accompanied by photos of damage and the number of items/stems affected.  We may also request original packaging and return of the product.  Please contact us as soon as possible.

– Are your flowers organic?

No.  However, we work with the best growers who practice sustainable growing practices and minimize the use of chemicals.  Many of our growers practice IPM, Integrated Pest Management, which often eliminates the need for pesticides.

– Do you have a pricelist?

We do not have a pricelist.  Product and prices are continually changing to offer you the best value for the freshest items.  Contact your sales person to discuss availability and prices.

– Do you offer volume pricing options?

We do offer discounted prices when you purchase larger quantities in both fresh flowers and supplies.  Please speak with one of our salespeople for specific pricing.  Our Farm Direct program offers the freshest flowers at the best value.  The Farm Direct weekly offerings and prices for case quantities can be found on the Fresh Flower page.

Financial

How do I pay for my product?

Our clients pay with cash, business checks or credit cards upon receipt of product.

When do you charge my credit card?

We charge your credit card on the day your order is delivered.

What forms of payment can I use?

We accept cash, business checks and Visa, MasterCard and Discover credit cards.